Refund and Return policy

1. Return & Exchange Window

• Return Request Period: You must raise a return or exchange request within 3 days of receiving your package. Requests submitted after 3 days will not be accepted.
• Return Dispatch: Once approved, the item must be handed over to our courier partner or dispatched back to us within 7 days.

2. Mandatory Unboxing Video Requirement

Important Note: To claim a return, refund, or replacement for damaged items, transit cuts, missing pieces, or incorrect items, you must provide an uncut 360-degree unboxing video starting from showing the sealed outer parcel with the shipping label visible until the product is opened. Claims without a valid unboxing video cannot be entertained.

3. Eligibility Criteria for Returns & Exchanges

• Received a damaged, defective, or torn garment.
• Received the wrong product, color, or design compared to your order.
• Major sizing mismatch compared to the published size guide.

• Garments that have been worn, washed, altered, or soiled.
• Items without original brand tags, labels, folds, and plastic packaging.
• Items purchased during clearance flash sales or special discount promotions.
• Custom-stitched or tailored dress materials/suits.
• Bulk wholesale orders (except for proven manufacturing defects verified via unboxing video).

4. Reverse Pickup & Self-Shipping Process

• Reverse Pickup: We arrange reverse pickup via our courier partners within 2 business days of approving your request.
• Non-Serviceable Pincodes: If reverse pickup is unavailable at your location, we will request you to self-ship the package through a reliable courier (like India Post / Speed Post). Upon receiving the package, we will reimburse standard courier charges (up to ₹100 upon sharing the receipt).
• Failed Pickup: If the courier attempts pickup and you are unavailable after 2 attempts, the return request will be closed.

5. Order Cancellation Policy

• Timeframe: You can request to cancel your order within 12 hours of placement or before the product has been dispatched (whichever comes first).
• Processed / Shipped Orders: Once an order has been packed or dispatched, it cannot be canceled.
• Right to Cancel: Iffat Textile reserves the right to cancel orders due to unavoidable stockouts, fabric defect findings during final packing, or incorrect pricing listings. In such cases, full refunds are issued immediately.

6. Refund Process & Timelines

• Prepaid Orders (Cards / UPI / Net Banking): Refunds are credited directly to your original payment method within 5 to 7 business days after QC approval.
• Cash on Delivery (COD) Orders: Refunds are processed via Direct Bank Transfer (NEFT/IMPS) or UPI. Our support team will request your bank account details or UPI ID.
• Deductions: Shipping fees or COD convenience charges paid at checkout are non-refundable. Only the product value is refunded.

7. How to Raise a Return or Exchange Request

• Email Support: info@iffattextile.com
• Details Required:
  
  
  1. Order ID & Date of Purchase
  2. Clear photos of the product and tags
  3. Mandatory unboxing video
  4. Brief explanation of the issue (Defect, Wrong Color, Size discrepancy)